A longstanding partner from Russia, who has been collaborating with us online since 2018, has finally visited us face-to-face. Upon their arrival, they shared detailed introduction about their company's recent developments and raised queries regarding previous product orders. We promptly provided comprehensive answers and proposed effective solutions to address their concerns, demonstrating our commitment to customer satisfaction.
After that, our Russian partner introduced their ongoing projects and outlined their specific requirements to the conveyor belts, which our dedicated R&D team confidently affirmed could be met with our current technological capabilities.
Following a thorough inspection of our production facilities, they expressed their admiration, acknowledging it as "highly professional, well-invested, and notably stronger than other factories that we have visited earlier." After getting hands-on experience with our new products, they were impressed by the exceptional quality and dubbed them "surprisingly flawless."
Without hesitation, they selected several samples and placed an order on the spot, and further expressed their wish to establish an exclusive distributorship for the Siberian region.
Another remarkable visit came from a prominent Spanish distributor specializing in airport conveyor belts and food-grade conveyor belts.
Upon arrival, they provided a comprehensive overview of their group's scale and core businesses. They emphasized the need for a reliable supplier offering consistent product quality and pricing stability. Our General Manager, Mr. Chen, attentively listened to their introduction and proceeded to detail our factory, our products, along with our production and sales performance.
As discussions deepened, the Spanish client delved into exploring recommended models and presented specific requirements. They inquired about fire-resistant properties for airport conveyor belts and FDA certification for food-grade belts, seeking clarification on whether the certification applied to the belts themselves or the raw materials used, and how we maintain uniform thickness throughout the conveyor belts during the production process. GM Chen Yang diligently addressed each of their inquiries with meticulous attention, offered meticulous explanations and ensured their complete satisfaction.
As the visit concluded, our Spanish client was effusive in their praise. They remarked, "We have witnessed the advanced equipment and professional processes in your workshop with unwavering quality control. We are delighted to collaborate with partners as professional and dedicated as yourselves. Partnering with professionals allows us to streamline our operations and focus more on our core business without unnecessary hassles."
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